1. In case a damaged or wrong product is delivered, the customer must follow the Complaint Filing Procedure, described on the Terms And Conditions Page and we will send a new product free of charge.
2. Products with the design or other product attributes tweaked according the Customer's requirements for example, but not limited to adding visual effects to the photo, engraving, etc. will be returned with a restocking fee of 90% of the product original price.
3. We do not issue refunds in case the Customer doesn't like the design with the watercolor or any other effects added to the Customer's photo
4. Within 14 calendar days from the date of receipt of the goods, the Customer may provide the Seller with a return declaration of goods purchased.
5. The Seller introduces the option of sending a return declaration electronically. To meet the deadline referred to in paragraph 4, simply send a statement before its expiry.
6. The declaration must contain:
- Previously used email to place the order
- Order number
- The name of the product that must be returned
- A thorough explanation of the reason for the return
7. Within 5 days after receiving the declaration, the Seller shall provide return instructions and the address for returning the goods. The Customer sends the returning product specifically to the address entered by the Seller in response to the return declaration.
PLEASE NOTE: all our warehouses for returns are abroad: Ukraine and China. The exact address will be provided by the Seller together with the return instructions and can not be changed.
Returns sent to another address will not be accepted and no returns and exchanges will be issued.
8. The Customer is obliged to send the goods to the address provided by the Seller within no more than 5 calendar days from the day on which he received the return address and instructions from the Seller.
9. The Customer sends the goods to the address provided by the Seller, using the insured and tracked delivery, and enters the tracking number of the parcel with the Seller via email.
10. The customer bears the cost of returning the goods.
11. The Seller is obliged to return the product price to the Customer or send a replacement product within no more than 14 days of receipt of the goods by the Seller.
12. Only unused products in the original packaging shall be returned. If the product and / or packaging has been used or is damaged, no refund will be issued and no replacement product will be sent.
13. Refunds are transferred to the payment accounts used to make the previous payment for the order. After the refund is issued, the money usually reaches the Customer's account within 3-10 business days. Sometimes it may take longer depending on the customer's bank.
14. In accordance with health protection or hygiene reasons, returns or exchanges of items related to 'Swimwear', 'Underwear', 'Beauty and Health', 'Jewelry', ‘Animal Products’, 'Cosmetics' and 'Bedding' are only possible for items originally packed in a sealed postal package. Otherwise the product cannot be returned.
15. The following products also cannot be returned: Gift Cards, Groceries, DVD / CD and other digital information, Software Related Products.